Can’t get good service? Here are 10 tips that work.

The Rolling Stones had it right — you can’t always get what you want. When it comes to service, boat owners know this better than anyone. How many times have you brought your boat in for work only to be scheduled two weeks down the road? Or when you go to pick it up, the boat’s dirty and still not right? There’s no reason you can’t get satisfaction the next time you bring your boat in for service. Here’s what you need to do.

1 BE COMMITTED. Before you leave the shop, get a commitment. Be polite but let the mechanics know what you expect and when you expect it. Then they can tell you if there’s a snowball’s chance of getting what you want. Make the service provider repeat the committal out loud, so he’ll remember what the agreement is. Shake hands, and [Read more...]